Logistic Safe
Delete your account
You can delete your Logistic Safe account at any time. Customers and drivers do it themselves in the app; staff ask an administrator. This page explains how, and what happens to your data.
Customers: in the app
You can delete your account yourself in the Logistic Safe app:
- Open the Account tabSign in first if you are not signed in.
- Go to SecurityThe section on the same page.
- Tap Delete account“Permanently remove your account and personal data”.
- Confirm with Delete my accountYou are signed out, and your personal details are removed straight away.
If something is still open, the app says “Your account can't be deleted yet” and explains what to finish first — see the conditions.
Before you can delete
The app refuses deletion — and tells you why — while:
- an order is in progress (from the moment it is placed until it is delivered, cancelled, returned or failed). Wait for it to finish, or cancel it if it has not been picked up yet.
- for drivers: your wallet has a balance. Withdraw it to your bank account first.
- for drivers: cash collected on delivery has not been settled with our finance team.
Can't open the app, or don't have it any more? Email us from the address on your account, or tell us the email or phone number you sign in with, and we will delete the account for you after confirming it is yours.
Drivers
Drivers can delete their account in the Logistic Safe Driver app, the same way: Account → Security → Delete account → Delete my account. If it is blocked, the app offers the fix — finish your orders, withdraw your balance, or contact support to settle cash collected on delivery.
If you cannot use the app, email support@savepoints.sa with the subject “Driver account deletion” and include:
- your full name and the email or phone number you sign in with;
- that you want your driver account deleted;
- how you would like any remaining earnings paid (to the bank account on file).
We confirm the request with you before acting on it, settle any cash collected on delivery and outstanding earnings, and then delete the account.
Logistic Safe staff
Staff accounts in the Logistic Safe Admin app are managed by our administrators and cannot be deleted from the app. Ask your manager, or email support@savepoints.sa from your work address with your name and role.
An administrator deactivates the account and signs it out everywhere. Actions you took in the system stay in its audit records.
What happens when your account is deleted
| Data | What happens |
|---|---|
| Name, phone number, email | Deleted immediately. Your name is replaced with “Deleted user”; the phone number and email are removed and can be used to register again. |
| Sign-in sessions, notification tokens, sign-in codes | Deleted immediately. You are signed out on every device and stop receiving notifications. |
| Saved addresses | Deleted immediately. |
| Orders and their records — addresses and recipient details on the order, proof photos and signatures, status history, ratings, order chat | Kept, no longer linked to your name or contact details. They are part of the record of a service we provided and of the other people involved (drivers, recipients), and we need them for disputes and legal obligations. |
| Payments and invoices; drivers' earnings, wallet transactions and withdrawals | Kept as financial and tax records, as Saudi law requires. |
| Support tickets and their messages | Kept, no longer linked to your contact details, for the record of the request. |
| Drivers: identity and licence details, bank account, vehicle, location history | Kept as required for legal, financial and safety records, then deleted when they are no longer needed. You can ask us to delete anything we no longer need to keep. |
Deletion cannot be undone: if you come back, you will start with a new, empty account. More detail is in the privacy policy.
Need help deleting your account, or want only some of your data deleted?
Tell us the phone number or email you sign in with. We never ask for a sign-in code.