Terms & Conditions

About these terms

Logistic Safe (لوجستك سيف) is an on-demand shipping and delivery platform in the Kingdom of Saudi Arabia, operated by Save Points (سيف بوينتس) — “we”, “us”. These terms are an agreement between you and Save Points and apply whenever you use the Logistic Safe apps or this website. By creating an account or placing an order you accept them.

Our Privacy Policy explains how we handle personal data and forms part of these terms. If these terms and a message shown in the app for a specific order differ, the in-app message for that order applies to that order.

The Arabic version of these terms is the reference version; this English version is provided for convenience.

Your account

• You sign in with a one-time code sent to your email; drivers can also sign in with their mobile number and a code sent by SMS. Keep access to your phone and email secure: anyone who can receive your codes can use your account.
• You must be at least 18 years old and able to enter into a binding agreement to open an account. If you use Logistic Safe for a business, you confirm you are authorised to act for it, and the business is bound by these terms.
• Give accurate details — your name, contact details and, for a business, its name and VAT number — and keep them up to date.
• One account per person. Do not share it, sell it or let others use it.
• Driver accounts are created by our team after review; they cannot be opened from the app.

What we provide

Through the platform you request the pickup and delivery of a shipment, and a driver registered and approved on Logistic Safe carries it out. We provide the apps, match your order with an available driver, show you the live progress of the order, handle payment and provide customer support.

The service depends on drivers being available near your pickup point, on traffic and weather, and on mobile networks. Arrival times shown in the app are estimates, not guarantees. The service is available only in the areas the app allows you to order in.

Creating an order

• You choose the pickup point, one or more drop-off points (up to ten per order), the vehicle, what you are sending and any handling options (for example cold chain, confidential or signature required). You can send now or schedule a pickup for later (currently up to 14 days ahead).
• Describe the shipment truthfully — its category, contents, approximate weight and size, and its value when you add the optional insurance. You may add up to 6 photos of the shipment.
• For each drop-off, give the recipient's name and phone number and make sure someone is there to receive it and give the delivery code.
• Scheduled orders are offered to drivers shortly before the pickup time. If no driver accepts an order within 30 minutes of it being offered, it is cancelled automatically, with nothing to pay.

Prices and quotes

• The app calculates the price from the route, the vehicle, the timing (now or scheduled) and the options you choose, and shows it — including 15% VAT, in Saudi riyals — before you confirm.
• A quote is valid for a short time (currently 10 minutes) and only for the points you entered. If it expires, or you change the points, the app asks you to get a new price.
• The price you confirm is the price you pay for that order, unless you change the order afterwards or it turns out that the shipment was described incorrectly.

Payments

• Orders are paid in cash on delivery: you pay the full order amount shown in the app, including VAT, to the driver in cash. There are no card payments in the apps.
• The driver completes the delivery only after the cash has been collected, and records the amount collected on the order.
• Tax invoices are issued as required by Saudi law.

Coupons

• Coupons are subject to the conditions shown with them (for example validity dates, a minimum order, a vehicle type, first order only, or a limit on uses). A coupon has no cash value, and we may withdraw a coupon that is misused.

Pickup, delivery and proof

• Each order has a pickup code and a delivery code, shown to the customer in the app while the order is active. Give the pickup code to the driver only when they collect the shipment, and make sure the recipient gives the delivery code only when it arrives. Never share the codes with anyone else.
• At pickup the driver enters the pickup code and photographs the shipment. At delivery the driver enters the delivery code; where the code cannot be given, delivery can be confirmed with the recipient's signature and a photo taken at the drop-off point.
• Shipments marked confidential or signature required are delivered only against the recipient's signature.
• For orders with several drop-offs, the driver delivers them in order and records proof at each stop.
• The proof recorded in the app (codes, photos, signatures, the recipient's name and the time and place of each step) is our record that the shipment was collected and delivered.

Cancellations

• You can cancel an order from the app before it is picked up, choosing a reason. After pickup an order can only be cancelled or returned by our operations team — contact support.
• We do not currently charge a cancellation fee. If we introduce one, the app will show it before you confirm the cancellation, and it will never apply to an order we or the driver cancelled.
• Cash on delivery is only collected at delivery, so a cancelled order costs you nothing.
• A driver may cancel before pickup for a valid reason — for example a vehicle problem, the sender cannot be reached, or the shipment does not match its description. The order is then cancelled, with nothing to pay, and you can place it again.
• We may cancel an order that breaks these terms, that we reasonably suspect is fraudulent, or that cannot be carried out for operational reasons.

Prohibited and restricted items

You must not send, and drivers will refuse or return:

• anything illegal in the Kingdom of Saudi Arabia, or that requires a licence or permit you do not hold;
• weapons, ammunition, explosives, fireworks and parts of them;
• flammable, toxic, corrosive, radioactive or otherwise hazardous materials, including gas cylinders and fuel;
• narcotics and controlled substances, and prescription medicines sent without meeting the legal requirements for them;
• cash, precious metals, gemstones, securities and bearer instruments;
• live animals, human or animal remains;
• counterfeit, stolen or smuggled goods, and anything that infringes someone else's rights;
• items too large, heavy or unsafe for the vehicle you chose, or packed in a way that could injure someone or damage other property.

Medicine and cold-chain shipments are accepted when you, as the sender, are allowed to send them and have packed them to keep them in the right condition. Handling options such as cold chain tell the driver how to treat the shipment; they are not a guarantee of a temperature-controlled vehicle unless we have agreed that with you in writing.

Your responsibilities

• Pack the shipment properly and label it where needed.
• Be available — or make sure someone is — at the pickup point and at every drop-off, and answer calls and messages from the driver.
• Pay for the order, and for any extra cost caused by a wrong description or address.
• Use the service lawfully, and do not use it to harass anyone or to send items you are not allowed to send.

Drivers

Drivers are reviewed and approved by us before they can accept orders, and are bound by these terms and by the additional conditions agreed with them when their account is created. In particular, drivers must:

• hold a valid driving licence, and a vehicle with valid registration and insurance suitable for the orders they accept;
• obey traffic laws and never use the app in a way that endangers road safety;
• handle every shipment with care, follow its handling options, and record the pickup and delivery proof the app asks for;
• use customers' and recipients' details only to carry out the order;
• hand over cash collected on delivery, as the app and our finance team require.

Driver earnings for each order and the balance of collected cash are shown in the driver app. Withdrawals are paid to the driver's registered bank account after review.

Ratings, chat and conduct

• After delivery the customer and the driver can rate each other (one to five stars, with an optional comment). Ratings must be honest and must not contain insults, personal data or advertising.
• Order chat and support tickets are for the order and the service. Be respectful; we may review messages to resolve a complaint or investigate misuse.
• Do not try to break, copy or reverse-engineer the apps, interfere with other users, or access accounts or data that are not yours.

Liability

• We take reasonable care to deliver your shipment safely and on time. If a shipment is lost or damaged while in a driver's custody, contact support as soon as possible — preferably within 48 hours of the scheduled delivery — with the order number and photos.
• To the extent permitted by law, our liability for a lost or damaged shipment is limited to the lower of its actual value and the value you declared for it, and in any case to the amount set by applicable law. We are not liable for indirect or consequential losses, such as loss of profit or business.
• We are not liable for delay or failure caused by events beyond our reasonable control, for damage caused by poor packing or a wrong description, or for items that were prohibited.
• Nothing in these terms limits a liability that cannot be limited under Saudi law.

Suspension and closing your account

• We may suspend or close an account that breaks these terms, is used fraudulently or puts others at risk. Where we can, we will tell you why.
• You can delete your customer account in the app at any time, once you have no order in progress. See Delete your account. Drivers can request deletion as described on that page.

Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a complaint, please contact us first — most problems are solved quickly through support. Any dispute that cannot be settled amicably will be referred to the competent courts or authorities in the Kingdom of Saudi Arabia. This does not affect your rights under consumer protection law.

Changes to these terms

We may update these terms when the service or the law changes. We will change the effective date at the top of this page and, for significant changes, tell you in the app before they apply. Orders placed before a change remain under the terms that applied when they were placed.

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