Logistic Safe
How can we help?
For a question about an order, your account, a payment or your data, reach us in the app or by email. Customers, recipients and drivers are all welcome.
Support ticket in the app
The fastest route for anything about an order. In the customer app open Account → Contact us; in the driver app Account → Contact support. Your conversations are under My tickets.
Pick a category (general, complaint, payment or other), link the order if it is about one, and write what happened. Our team replies in the same ticket, and you get a notification when they do.
Chat with your driver
While an order is under way, open it and use Order chat to message the driver, or call them from the order. Our support team can see the chat and join in.
For a problem with the driver or the delivery, open a support ticket instead, so our team can look into it.
If you cannot use the app — for example you cannot sign in — or for privacy requests and business enquiries:
What to include
- The order number (it starts with ORD-) if it is about an order.
- The phone number or email you use to sign in — never a sign-in code or a handover code.
- Whether you are the customer, the recipient or the driver.
- What happened and when, and what you would like us to do. Photos help for a damaged shipment — attach them to your email.
We will never ask you for a sign-in code, your password or your card details. Do not share them with anyone claiming to be from Logistic Safe.
When we reply
We answer support tickets and emails as quickly as we can, in Arabic or English. Orders in progress come first.
For a privacy request — to see, correct or delete your data — we reply within the time the Personal Data Protection Law allows; see your rights.
To close your account, follow the steps on Delete your account.
Common questions
I didn't receive my sign-in code.
Check that the email address has no typo and look in your spam or junk folder, then wait a minute and tap to resend. Drivers who sign in by phone: check that the number has the right country code and that your phone can receive SMS. Codes expire after 5 minutes.
Where do I find the pickup and delivery codes?
Open the order in the customer app: the codes are shown while the order is active. Give the pickup code to the driver at pickup; share the delivery code with the recipient so they can give it to the driver on arrival.
No driver has accepted my order yet.
Your request is offered to drivers near the pickup point in rounds. If no driver accepts within 30 minutes, the order is cancelled automatically — there is nothing to pay and you don't need to do anything.
How do I cancel an order — do I pay anything?
Open the order and cancel it before it is picked up, choosing a reason. You pay in cash only at delivery, so a cancelled order costs nothing. After pickup, contact support.
How do I pay for an order?
In cash, to the driver, when your shipment is delivered. The app shows the full price, VAT included, before you confirm, and the driver records the amount collected on your order.
My shipment arrived damaged or didn't arrive.
Open a support ticket linked to the order as soon as possible — preferably within 48 hours — and email photos of the shipment and packaging to support@savepoints.sa with the order number. The pickup and delivery proof in the order helps us investigate.
I'm a driver: I can't go online or see offers.
Make sure location is on and allowed for the Logistic Safe Driver app, that notifications are allowed, and that you have a connection. If your account is under review or suspended, the app tells you — contact support for help.