Logistic Safe · driver app
Privacy Policy — driver app
What the Logistic Safe Driver app collects, including your location while you are online, why, who sees it and how you stay in control.
At a glance
- Your location is shared only while you are online — including in the background — and stops when you go offline.
- No ads, no selling of personal data, no tracking across other apps and websites.
- Earnings are paid to the IBAN on your driver record after finance review.
- Delete your account in the app once your trips and cash are settled.
Who we areLink to this section
Logistic Safe (لوجستك سيف) is an on-demand shipping and delivery platform in the Kingdom of Saudi Arabia, operated by Save Points (سيف بوينتس) — “we”, “us”. We decide how and why the personal data described here is processed, and are the controller of it under the Personal Data Protection Law (PDPL).
This policy covers Logistic Safe Driver (لوجستك سيف - السائق), the app our registered drivers use to receive, accept and deliver orders (Android package com.logisticsafe.driver). Drivers cannot sign up in the app: our staff register and approve each driver.
The data we handleLink to this section
Your account and eligibility
- Name, mobile number and email address, and your app language.
- How you sign in: a one-time code sent by SMS or email (stored only as a scrambled hash and valid for 5 minutes).
- Details our staff enter when registering you: national ID number, driving licence number and expiry, and the IBAN used for payouts.
- Vehicle details: plate number, model, year, colour, and registration and insurance expiry dates.
- Records of your sessions on each device.
Your work
- Online status and location while online (see Location).
- Offers received, accepted and declined, your trips, acceptance rate and rating, and ratings and comments customers give you.
- Proof you record at each step: photos at pickup, at each stop and at delivery, the recipient's name and signature where needed, notes, whether cash was collected, and the time and place of each step.
- Earnings, commissions, wallet balance and transactions, withdrawal requests, and cash collected on delivery that you still owe.
- Order chat messages with customers and our support team, support tickets, and the notifications we send you.
Data about customers you see
- To deliver an order you see the customer's and recipients' names and phone numbers and the full addresses. Use them only for that delivery; they stay in your trip history.
Technical data
- A push-notification token for your device, and the device platform.
- Crash reports through Firebase Crashlytics. The app contains no analytics or advertising SDK and does not use the advertising ID.
- Our servers' logs, which record requests with the IP address and technical errors.
LocationLink to this section
While you are online the app collects your precise location the whole time — including when the app is in the background or the screen is off — until you go offline or sign out. It sends a position every few seconds (more often during a trip), with the order it relates to. On Android a permanent notification (“You are online — sharing your location for active deliveries”) shows while this happens; on iPhone the system shows its location indicator.
- Why: to offer you nearby jobs, to show the customer where their order is, to confirm arrival and delivery at the right place, and for safety and dispute records.
- Who sees it: the customer of your active order, only while that order is active; and our authorised operations staff on a live map.
- When it stops: as soon as you go offline or sign out. Location is not collected while you are offline.
- How long: location history is deleted after 60 days.
Camera, photos and signaturesLink to this section
- Proof photos are taken with the camera (the photo library is not used for proof), and a recipient's signature is drawn on the screen.
- Photos and signatures are uploaded to our server and attached to the order. Please photograph only the shipment and the handover, not people or unrelated documents.
Payments and earningsLink to this section
- Customers pay in cash on delivery. We record the amount due and whether you collected it, and the cash you still owe the company until it is settled.
- Your earnings per trip, the platform commission, your wallet, and your withdrawal requests — paid by bank transfer to the IBAN on your driver record after review by our finance team.
App permissionsLink to this section
| Permission | When | Why |
|---|---|---|
| Precise location, and location in a foreground service | While you are online, including in the background, with a visible notification | Jobs near you, live tracking for your customer, arrival and delivery checks |
| Camera | When you take proof photos | Proof of pickup and delivery |
| Notifications | Asked once | New job offers, order changes, chat and support replies |
| Internet | Always | To talk to our servers |
The app does not ask for contacts, microphone or the advertising ID. You can turn location off at any time in your phone's settings; you then cannot go online.
Why we use itLink to this section
- To run the service (performing our agreement with you): offers, trips, handovers and proof of delivery, earnings and payouts, chat and support.
- To keep the service safe (our legitimate interests): confirming deliveries, preventing fraud and misuse, resolving disputes, and fixing crashes.
- To meet legal obligations: financial and tax records, and requests from authorities where the law requires.
We do not use your data for advertising, do not sell it, and do not build marketing profiles from it.
Who can see itLink to this section
- Your customer: once you are assigned, the customer sees your name, phone number, vehicle (plate, model, colour) and rating, and your live position while the order is active.
- Our staff, as their role needs: operations and dispatch (your status, trips and live position), finance (earnings, wallet, IBAN and cash collected), support (tickets and order chats).
- Service providers listed below, and authorities when the law requires it.
We never sell personal data or share it for advertising.
Service providersLink to this section
| Provider | What for | What it receives |
|---|---|---|
| Hostinger | Hosting our servers and database | The data described in this policy, stored on our servers |
| SMS provider | Sending sign-in codes | Your mobile number and the code |
| Email provider | Sending sign-in codes by email | Your email address and the code |
| Google Firebase Cloud Messaging, Apple Push Notification service | Delivering push notifications | Your device's push token and the notification's text |
| Firebase Crashlytics | Crash reports (release versions only) | Technical crash details, device model, operating system and app version, and an installation identifier — no name, phone, email or order details |
| Google Maps Platform | Maps and address search | The map area you view and the text you type in address search; the phone's own geocoding service (Google or Apple) turns a map point into an address |
Each provider processes data on our instructions or under its own privacy terms for the service it provides: Google Privacy Policy, Firebase privacy and Apple Privacy Policy.
NotificationsLink to this section
We send push notifications for new job offers, changes to your orders, chat messages (with the first part of the message) and support replies. You need them on to receive job offers. Unless your phone hides notification content, the text can appear on your lock screen.
On your phoneLink to this section
- Your sign-in token is kept in the phone's secure storage (Android Keystore, iOS Keychain) and removed when you sign out.
- When there is no connection, the app keeps trip actions and their photos briefly on the phone and sends them when the connection returns.
- Preferences such as language and theme are kept in the app's own storage; on Android the app's data is excluded from device backups. Deleting the app removes all of this from your phone.
Where it is stored and how it is protectedLink to this section
- Our servers and database are provided by the hosting company Hostinger. Some of our providers (such as Google and Apple) process data on servers outside the Kingdom. Where personal data is transferred outside Saudi Arabia, we do so under the conditions the PDPL and its regulations set for such transfers.
- All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
- Access is limited by role: each staff member sees only what their job needs, staff sign in with one-time codes sent to their work email and their sessions end daily, and changes made by staff are recorded in an audit log.
- Sign-in codes and handover codes are short-lived and limited to a few attempts; repeated wrong codes block further tries for a while.
No system is perfectly secure. If a breach affects your personal data, we will notify you and the competent authority as the law requires.
How long we keep itLink to this section
- Account and eligibility details: while your account exists.
- Trips, earnings, wallet transactions and payouts: kept as financial and tax records for as long as Saudi law requires.
- Proof of delivery, chat and ratings: kept with the order records they belong to.
- Location history: deleted after 60 days. In-app notifications: 90 days.
- Sign-in sessions: end after 90 days. Server logs: 14 days. Crash reports: 90 days.
Deleting your accountLink to this section
- In the app, open Account → Security → Delete account. Deletion is possible when you have no trip in progress, your wallet is empty and any cash collected on delivery has been settled; the app explains what to do otherwise.
- What is deleted, anonymised and kept is explained on the account deletion page.
Your rightsLink to this section
Under the Personal Data Protection Law you have the right to:
- be informed about how your data is processed — this policy;
- access your personal data and receive a copy of it;
- correct data that is inaccurate or incomplete — your email and phone are managed by our operations team; ask support to change them;
- have it deleted when it is no longer needed;
- withdraw consent you have given, such as app permissions, at any time;
- complain to the Saudi Data & AI Authority (SDAIA) if you believe your data has been mishandled.
To use these rights, email support@savepoints.sa from the address on your account, or tell us the phone number you sign in with. We may need to confirm it is you. We reply within 30 days, and tell you if we need longer as the law allows.
ChildrenLink to this section
Logistic Safe is not directed to children. Accounts are for people aged 18 or over. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policyLink to this section
When the app or the law changes, we update this policy and its effective date. For significant changes we tell you in the app before they take effect. The platform privacy policy covers all our apps and this website together.
Contact usLink to this section
Questions about this policy or your data, or a request to use your rights:
Save Points, operator of Logistic Safe, Kingdom of Saudi Arabia.